Puretek Water System is committed to delivering an exceptional customer experience. The Puretek Water System is manufactured according to the highest quality standards. Should you need support, or have questions about your system, please contact our Support team at support@puretek.com and we will be happy to assist you. We sincerely hope you and your family will now enjoy healthier, cleaner water. How to Make a Warranty Claim? In the event that repair or replacement of parts covered by this warranty is required, the process will be handled by your dealer. 

If you are unsure whether an equipment problem or failure is covered by warranty, contact our support team at support@puretek.com Please have available the model number, the date of purchase, the name of the dealer from whom you purchased your Puretek water system, as well as a description of the problem you are experiencing. To establish proof of purchase when making a warranty claim, you will either need your original invoice, or to have previously completed and returned your product registration card via mail or online.

How do I Register My Warranty? Please visit our website www.puretek.com under registration link and follow product registration instructions. Five Year Limited Warranty To maximize the performance and reliability of your Puretek water system, the system must be properly sized, installed and maintained. Instructions regarding installation and maintenance requirements can be found in your User’s Manual. Puretek water system warrants its product to the end user, against defects in material and workmanship during ordinary consumer use, for a period of five (5) years from the date of purchase when purchased directly from an authorized Puretek Dealer. During this time, Puretek will repair or replace, at its option, any defective parts covered by the warranty. To obtain warranty service, you must provide a dated receipt for the product and may be responsible to pay for any shipping charges incurred to return the product to Puretek when required. None of the above warranties cover damage caused by improper use, improper installation or maintenance, accidents, acts of God, damage due to adverse weather conditions, or minor scratches or imperfections that do not materially impair the operation of the product. The warranties do not cover products that are not installed and maintained as outlined in the User’s Manual.

This limited warranty outlines the exclusive remedy for all claims based on a failure of or defect in any of Puretek products, whether the claim is based on contract, tort (including negligence), strict liability or otherwise. The warranty is in lieu of all other warranties whether written, oral, implied, or statutory. Without limitation, no warranty of merchantability or of fitness for a particular purpose shall apply to any of these products. Puretek does not assume any liability for personal injury or property damage caused by the use or misuse of any of the above products. Puretek shall not, in any event, be liable for special, incidental, indirect, or consequential damages. Puretek’s liability shall, in all instances, be limited to repair or replacement of the defective product or part, and this liability will terminate upon expiration of the applicable warranty period. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.